phcharm Terms and Conditions

Access to phcharm is strictly limited to individuals who are at least 21 years of age, as required under Philippine gaming regulations. By creating an account, you confirm that you meet this age requirement and that all information you provide during registration is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. phcharm reserves the right to request age verification documents at any time and to suspend accounts where eligibility cannot be confirmed. Each person is permitted to hold only one account on the platform; duplicate accounts may be closed and any associated balances may be forfeited.

You must not create or use an account on behalf of another person, and you must not allow any third party to access or operate your account. If you believe your account has been accessed without your authorisation, you must notify us immediately. phcharm will not be liable for losses resulting from unauthorised account access caused by your failure to keep login details secure.

All financial transactions on phcharm are conducted in Philippine pesos (PHP). Deposits must be made through the payment channels listed on the platform at the time of transaction, and phcharm does not accept payments from third-party accounts or payment methods that are not registered in your name. Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. phcharm processes deposit requests promptly, though processing times may vary depending on the payment method you select and the policies of your bank or e-wallet provider.

Withdrawal requests are subject to identity verification before funds are released. You may only withdraw to a payment method that you have previously used to deposit, or to a verified account held in your own name. phcharm reserves the right to conduct additional checks before approving any withdrawal, including requests for supporting documentation. Withdrawals that cannot be completed due to inaccurate account information provided by the member will be returned and may be subject to processing delays. Any fees imposed by your payment provider are your responsibility and are not covered by phcharm.

All bonuses and promotions offered by phcharm are subject to the specific terms published on the relevant promotion page at the time the offer is active. Wagering requirements, eligible games, minimum deposit thresholds, and expiry periods vary by promotion and must be reviewed before opting in. Bonuses are credited to your account only after all required conditions have been met, including successful deposit verification where applicable. Attempting to abuse bonus offers — including opening multiple accounts, using bots, or engaging in irregular betting patterns to meet wagering requirements — will result in the cancellation of the bonus and may lead to account suspension.

phcharm reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Members who have already opted into an active promotion at the time of its withdrawal will generally be allowed to complete the existing offer under the original terms, but this is at phcharm's sole discretion. Bonus funds are non-transferable and cannot be exchanged for cash unless wagering requirements have been fully satisfied. For full details on current promotions available to Filipino players, visit the Promotions page.

All casino-style games available on phcharm are provided by licensed third-party game suppliers and operate using certified random number generators or, in the case of live dealer games, real-time dealing by trained dealers. Game outcomes are determined independently and cannot be influenced by phcharm or by any member. The rules and return-to-player (RTP) information for individual games are available within each game interface and should be reviewed before play. phcharm does not guarantee any specific outcome or winning result from any game session.

Any attempt to exploit software errors, game glitches, or technical malfunctions for financial gain is strictly prohibited. If a game malfunction or technical error occurs that affects the outcome of a round, phcharm reserves the right to void affected bets and restore balances to their pre-game state. Members must play games for their own personal entertainment and must not use automated tools, scripts, bots, or any other software to interact with games on the platform. Violations of fair play rules will result in immediate account suspension and forfeiture of any balances held at the time of the violation.

phcharm is committed to providing a safe and responsible gaming environment for all players in the Philippines. We provide tools and resources to help members manage their gaming activity, including the ability to set deposit limits, session reminders, and self-exclusion options. If you feel that your gaming is becoming problematic or affecting your daily life, we strongly encourage you to use these tools or seek support from a recognised problem gambling helpline. Full details on the responsible gaming tools available are published on the Responsible Gaming page.

Self-exclusion requests are processed promptly and, once applied, cannot be reversed during the exclusion period. Members who are self-excluded must not attempt to open new accounts or circumvent the exclusion in any way. phcharm will take reasonable steps to prevent excluded members from accessing the platform, but we cannot guarantee complete prevention if a member deliberately provides false information to bypass exclusion measures. We encourage any member experiencing difficulties to reach out to our support team at the contact details available on the platform.

By registering on phcharm, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy. We collect personal information during registration and throughout your use of the platform in order to verify your identity, process transactions, comply with legal obligations, and improve the services we offer to Filipino players. Your data will not be sold to third parties and will only be shared with service providers who assist in the operation of the platform, under strict confidentiality agreements.

You have the right to request access to the personal data we hold about you and to request corrections if any information is inaccurate. Data retention periods vary depending on the type of information and the legal requirements applicable in the Philippines. For full details on how we handle your personal data, including your rights and how to exercise them, please read the Privacy Policy page carefully before using the platform.

phcharm provides its platform on an "as available" basis and does not warrant that the service will be uninterrupted, error-free, or free from technical issues at all times. We will make reasonable efforts to ensure platform availability and to resolve any technical problems promptly, but we cannot be held liable for losses arising from service interruptions, system downtime, or errors caused by factors outside our reasonable control. This includes interruptions caused by internet service providers, third-party payment processors, or force majeure events.

To the maximum extent permitted by applicable Philippine law, phcharm's liability to any member for any claim arising out of the use of the platform shall be limited to the amount deposited by that member in the 30 days preceding the claim. We are not liable for any indirect, consequential, or punitive damages of any nature. Nothing in these Terms and Conditions excludes liability for fraud, death, or personal injury caused by our negligence, where such exclusion is prohibited by law.

phcharm reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated terms. We recommend checking this page periodically, particularly before making any deposit or claiming a promotion, to ensure you are aware of the current terms that apply to your account and activity on the platform.

If any individual provision of these Terms and Conditions is found to be invalid or unenforceable under Philippine law, the remaining provisions will continue to apply in full. These Terms and Conditions, together with the Privacy Policy and the rules of individual promotions, constitute the entire agreement between you and phcharm regarding your use of the platform. If you have questions about any part of these terms, visit the FAQ page or contact our support team at [email protected].