phcharm Privacy Policy

When you register on phcharm, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and your residential address in the Philippines. During the identity verification process, we may also request a government-issued ID, proof of billing, or other supporting documents as required by Philippine gaming regulations. When you make deposits or withdrawals, we collect transaction data including the payment method used, amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs to maintain platform security and detect fraudulent behaviour.

We may collect information about the games you play, bets placed, bonuses claimed, and your general activity on the platform. This data is used to improve our services and to ensure responsible gaming compliance. Any information you provide when contacting our support team — including chat logs and submitted forms — is also retained as part of your account record. phcharm only collects data that is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

The personal data you provide is used primarily to operate and maintain your phcharm account, process deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable laws. We use your contact details to send account notifications, transaction confirmations, and support responses. Where you have opted in, we may also send promotional communications about bonuses, new games, and special offers available on the platform. You can opt out of marketing communications at any time by contacting our support team or updating your account preferences.

Your data is also used to detect and prevent fraud, money laundering, and other prohibited activities, including automated monitoring of unusual account behaviour or transaction patterns. We use aggregated and anonymised data for internal analytics to understand how Filipino players use the platform, which helps us improve game selection, payment options, and overall user experience. phcharm does not use your personal data for automated decision-making that produces significant legal effects without human review, except in cases required by regulatory compliance.

phcharm does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification providers, customer support tools, and cloud infrastructure services — and only to the extent necessary for them to perform those services. All such providers are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond the services they provide to phcharm.

We may also disclose personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the safety and rights of our members and the public. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred as part of that transaction, but only under terms that preserve the protections described in this policy. We will notify you of any such material change in advance where reasonably practicable.

We retain your personal data for as long as your account remains active and for a period after account closure as required by applicable Philippine laws and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in line with anti-money laundering regulations. Marketing preferences and communication logs are retained for a shorter period and are deleted or anonymised once they are no longer needed. Technical logs such as IP addresses and session data are retained for security and fraud prevention purposes for a period determined by our internal security team.

When your data is no longer required for any of the purposes described in this policy and there is no ongoing legal obligation to retain it, we will securely delete or anonymise it. You may request deletion of your personal data at any time by contacting our support team, although we may be unable to fulfil deletion requests in full where retention is required by law. Where we are unable to delete data, we will restrict its processing to the minimum necessary for the applicable legal obligation.

As a registered member in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that data in a readable format. You also have the right to request correction of any inaccurate or incomplete information in your account record. If you believe that your data is being processed unlawfully or without a valid legal basis, you have the right to object to that processing and to request that we restrict its use while the matter is being reviewed. These rights are in addition to any rights afforded to you under the Data Privacy Act of 2012 and its implementing rules and regulations in the Philippines.

To exercise any of your data rights, please contact our support team at [email protected] with the subject line "Data Privacy Request" and a description of your request. We will respond within a reasonable timeframe and no later than thirty days from receipt of your request. In some cases, we may need to verify your identity before processing a data rights request to prevent unauthorised access to another person's information. phcharm is committed to handling all such requests fairly, promptly, and in accordance with applicable privacy law.

phcharm uses cookies and similar tracking technologies to operate core platform functions, remember your session and preferences, and analyse how players navigate the site. Essential cookies are required for the platform to function correctly and cannot be disabled. These include session authentication tokens, security cookies, and cookies that maintain your account state across page loads. Without these, features such as login, deposits, and game access would not work properly on your device.

We also use analytics cookies to collect aggregated, anonymised information about page visits, navigation paths, and device types, which helps us improve the platform experience for Filipino users. We do not use third-party advertising cookies or trackers that share your browsing behaviour with external advertisers. You can manage cookie settings through your browser, though disabling non-essential cookies may limit certain features. Continued use of the phcharm platform after being informed of our cookie practices constitutes acceptance of their use as described in this policy.

phcharm reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date shown at the top. We encourage you to review this page periodically, especially before submitting sensitive information or completing a registration. Your continued use of the platform after any update constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how your personal data is handled, you can reach our support team at [email protected]. For general questions about platform rules, visit the FAQ page. For information about your responsibilities and rights as a member, please review our Terms and Conditions. phcharm is committed to maintaining transparency and respecting the privacy of every player who chooses our platform.